Business Process Outsourcing

FirstLinkAero Business Process Outsourcing


With wide ranging experience in the specialist area of business process outsourcing for airlines, FirstLink Aero  provides a comprehensive project management service that supports the entire life cycle of an outsourcing engagement.

Our team have experience in planning, sourcing, implementing and the ongoing management of business process outsourcing (BPO) services. With BPO service providers operating across the world, FirstLink Aero understand the nuances related to language, skill proficiency, and in particular varying data protection legislation.

FirstLink Aero can assist an airline from feasibility study to implementation in a variety of airline functions including customer care, loyalty management, revenue accounting, revenue recovery, fares distribution, and a variety of market analytic services.

  • Services outsourced by airlines include:
  • Customer care (call centre overflow and complaint resolutions)
  • Loyalty program management (customer contact and data processing)
  • Revenue accounting (reconciliation to full function services)
  • Revenue recovery (sales audit and revenue integrity)
  • Fares distribution (fare filing and product distribution)
  • Market analytics (analysis and data mining)

Revenue leakage as a result of travel agency error, reservation churn, and global distribution system inventory abuse, has a similar effect to an airline as a shoplifter does to a high street retailer.  Uncollected or under collected revenue results in considerable loss of profits to an airline and higher airfares to customers.  FirstLink Area have considerable experience in in airline fraud prevention and revenue recovery.

Contact us now to learn how FirstLink Aero can help minimise your exposure to to uncollected revenue and develop a new revenue stream.

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