Commercial Team Language Training

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We have partnered with qualified and highly experienced teachers whose native language is English. Our language teaching team understand airline and commercial aviation related terminology, that can differ across a number of English speaking countries. Our English language training and mentoring services can assist your front line staff develop their English language proficiency thereby improving customer service delivery and elevating commercial success.

FirstLink Aero provide aviation relevant English language training for specific occupations within an airline.  Our language training experts can assist your team deliver their message articulately.  Whether you seek to improve cabin crew in-flight announcements, the communication of service disruption, or improve sales of in-flight duty free products we have a program to help.

  • Examples of English language training engagements:
  • In-flight duty free product sales training  – Duty free product sales in-flight is a profitable activity.  FirstLink Aero can assist train your cabin crew to achieve a sale with both multi-lingual language training combined with effective sales technique coaching.
  • Customer announcements – The articulate delivery of customer announcements can leave passengers with a lasting impression.  FirstLink Aero can assist in training your staff to articulately deliver customer announcements or prepare prerecorded announcements for use in the air or on the ground.
  • Written communication – Articulate and grammatically correct communication whether in electronic or material form will leave customers with a lasting impression.  We can help you lift the bar in customer communications whether its providing help with a customer complaint or a sales message.
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