Airline Commercial Training

Whether you are seeking specially designed English language training for customer-facing employees, or a tailor-made intensive sales training workshop for your international sales team  we can help deliver cost effective training programs specially designed for an airline’s commercial organisation.  FirstLink Aero provide training on a one-to-one basis, in groups, via our online training portal (computer based training), as a one off service or ongoing program.

We have partnered with qualified and highly experienced teachers who teach in their native language. Our language teaching team understand airline and commercial aviation related terminology, that can differ across a number countries irrespective of whether the same language is used. Our language training and mentoring services can assist your front-line staff develop their business language proficiency thereby improving customer service delivery and elevating commercial success.

Our sales training programs can be tailor-made for low cost, hybrid, or full service airlines.  Whether you are seeking to improve your commercial teams sales presentation ability or ensure they have mastered the art of effective and persuasive commercial negotiation we are on hand to help you reach your sales goal.

FirstLink Aero understand the need of senior management teams to improve their foreign language skills. We assist senior management develop their language skills with one-to-one language coaching, an online immediate translation service, or the review of external and internal corporate communications.

Whether you need assistance during business hours, or outside of the working day – make FirstLink Aero your gateway to confidential and qualified training that is airline orientated.

Commercial language – Our training is available on a one-to-one basis or in groups of up to 15 delegates. With a complimentary consultation prior to engagement we’ll assess you teams skills and discuss objectives. Our language training is tailor-made for your business. Airline specific terminology is included within our training programs.

Presentations and presenting – Our presentation training delivers sustainable results that you, your colleagues and clients will notice straight away. Our practical and bespoke techniques help you deliver with impact your natural presenting skills so you feel in control in front of any audience. We’ll coach your authentic presenting voice using proven techniques that will be sure to keep the most discerning of audiences engaged and inspired.

Frequently used airline acronyms – Some acronyms are formed in reverse, by starting with a word, especially a brand name, or an existing acronym. We share some common and less common acronyms used by airlines and the aviation industry here.

Sales negotiation and technique – Whether you are selling, buying, account managing or simply trying to get through a project with your colleagues – you will almost certain be spending some time negotiating. We offer two different sales negotiation training programs to meet two sets of needs. Each program offers your revenue generating team the opportunity to learn, practice, reinforce and measure the change in their negotiation skills. Taking part in our sales negotiation training will increase your airlines commercial opportunities, minimise concessions in major sales, deliver cost saving in major purchases, and secure equitable relations with strategic partners.